Directorate of Secondary and Higher Education
DSHE services, now AI driven
eDesk is the AI-assisted online service desk of the Directorate of Secondary and Higher Education. Find a service in the Citizen Charter, apply online or on paper, and follow your application until it is delivered. Not sure which service you need? The AI assistant will guide you to it.
No account is needed to read the Citizen Charter.
Everyone DSHE serves, one sign-in each
Teachers, officers and staff
Sign in with your PDS index number. No password yet? Claim your account with the mobile number EMIS has on file for you.
Claim your accountSchools, colleges and madrasas
Sign in with your EIIN and the institution's existing EMIS password.
Sign inGuardians, students and citizens
Register with a mobile number and a one-time code, then apply straight away.
Create an accountThree services, one desk
The charter tells you what to expect, the ticket follows your application through every office, and the AI assistant answers from the official documents.
Citizen Charter
Every service, the office responsible for it, and how long it should take.
OpenTrack an application
Follow an application through every office it passes, online or on paper.
Ask the AI assistant
Answers drawn from official circulars and policies, with the source cited.
How an application moves
The same path whether you apply online or at the receiving desk.
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1
Find the service
Look it up in the Citizen Charter: the responsible office, the documents to attach, the fee and the time limit.
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2
Sign in or register
Teachers use their PDS index, institutions their EIIN, everyone else a verified mobile number.
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3
Submit online or on paper
Upload your documents, or hand a printed application to the receiving desk, where it is scanned in.
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4
Track until delivered
Every office it passes is recorded, and the time limit from the charter is watched.
Frequently asked questions
Do I need an account to read the Citizen Charter?
No. The charter is public. You need an account only to submit or track an application.
Who can register on eDesk?
Anyone with a Bangladeshi mobile number. Teachers and DSHE staff sign in with their PDS index number, and institutions with their EIIN, so they do not register separately.
I work for DSHE but have never had an EMIS password. What do I do?
Use Claim your account. Enter your PDS index number and eDesk sends a one-time code to the mobile number recorded for you in EMIS. If that number is out of date, your upazila or district education office can verify you.
Can I still apply on paper?
Yes. A paper application is registered at the receiving desk with a barcoded slip and is tracked exactly like one submitted online.
How do I know how long a service should take?
Every service in the Citizen Charter states its time limit. eDesk counts working days from the day your application is received.
Are the AI assistant's answers official?
The assistant answers only from published circulars, rules and the charter, and cites its source. When it is not sure, it hands your question to an officer as a ticket.
Find your service
Every DSHE service, the office responsible for it, and how long it should take, in one place.